Results you can report and build on.
MACIR’s programs are designed to produce clear, defensible results that partners can share with funders, boards, and stakeholders.
We track both service delivery and outcomes, providing visibility into what is working and where programs can improve.
Metrics Dashboard (Structured Sections)
Reach
- Number of communities served
- Number of residents engaged
- Geographic distribution of services
Devices & Connectivity
- Devices refurbished and deployed
- Hotspots and connectivity navigation provided
- Successful device setup and activation rates
Digital Skills & Learning
- Training sessions delivered
- Learners enrolled and completed
- Key skill milestones achieved
Technical Support
- Support tickets logged and resolved
- Average response and resolution time
- Common issue categories and trends
Outcomes That Matter
Beyond service counts, MACIR focuses on outcomes such as:
- Residents completing online applications
- Successful access to health, education, and government services
- Increased confidence using devices independently
- Reduced repeat support needs over time