Expanding library digital services—without overwhelming staff.
Libraries are trusted entry points for digital access and support, but frontline staff are often stretched beyond capacity.
MACIR augments library services by providing trained staff, standardized workflows, and technology systems allowing libraries to expand impact while protecting core operations.
How MACIR Supports Libraries
- Digital navigation and 1:1 support
- Workshops and training programs
- Device and connectivity assistance
- Help desk and escalation support
How It Fits into Library Operations
- Services delivered on-site or virtually
- Clear scheduling and scope definitions
- Minimal disruption to daily operations
- Reporting aligned with funder requirements
Outcomes for Libraries
- Reduced staff interruptions
- Expanded service capacity
- Consistent patron experience
- Technical support services