Community-based digital support delivered as a service.
Community Technology Services provide hands-on digital support that helps residents complete real tasks without placing an additional burden on partner staff.
This is not a “class-only” model. It is ongoing service delivery integrated into community environments.
What This Includes
- Digital skills training (beginner to intermediate)
- Digital navigation and 1:1 support
- Help desk and support line services
- Workshops and guided practice sessions
- Multilingual and accessibility-aware support
Delivery Formats
- Self-paced learning supported by facilitators
- Live virtual sessions (Zoom or platform-based)
- In-person delivery at libraries, housing sites, or community centers
Typical Outcomes
- Increased resident confidence using technology
- Higher completion of essential digital tasks
- Reduced frontline staff interruptions
- Clear service documentation and reporting
Who This Is For
- Libraries expanding digital services
- Workforce organizations supporting job readiness
- Community organizations serving seniors, families, and newcomers